Customer Service
CUSTOMER HELP
Browse our frequently asked questions below, or scroll down to find our contact details.
How can I track my order status?
Registered customers: view your order by logging into your account. From your account dashboard, navigate to "My Orders" and select "View Details". No account? You can check your order status via the order checker. Within your order details, you will find the following statuses:
- In Progress: we have received your order and are currently processing it in our warehouse.
- Shipped: we have dispatched your order and it is with your chosen shipment courier. You will receive a tracking link via email from us, and tracking information from the carrier with a number of options to help manage your delivery.
- Pre-order: you ordered a pre-order item. Your order has this status until the order has been shipped from our warehouse. See your confirmation email for more information.
I didn’t receive an order confirmation email
Registered customers: view your order by logging into your account. From your account dashboard, navigate to "My Orders" and select "View Details". No account? You can check your order status via the order checker. Within your order details, you will find the following statuses:
- In Progress: we have received your order and are currently processing it in our warehouse.
- Shipped: we have dispatched your order and it is with your chosen shipment courier. You will receive a tracking link via email from us, and tracking information from the carrier with a number of options to help manage your delivery.
- Pre-order: you ordered a pre-order item. Your order has this status until the order has been shipped from our warehouse. See your confirmation email for more information.
Can I change my order after it is placed?
Registered customers: view your order by logging into your account. From your account dashboard, navigate to "My Orders" and select "View Details". No account? You can check your order status via the order checker. Within your order details, you will find the following statuses:
- In Progress: we have received your order and are currently processing it in our warehouse.
- Shipped: we have dispatched your order and it is with your chosen shipment courier. You will receive a tracking link via email from us, and tracking information from the carrier with a number of options to help manage your delivery.
- Pre-order: you ordered a pre-order item. Your order has this status until the order has been shipped from our warehouse. See your confirmation email for more information.
Where is my order?
Most orders are delivered within 1-3 working days, however, in some instances, orders can take longer. You will receive a tracking email from your chosen parcel carrier once your order has been dispatched. If you are concerned about the whereabouts of your order, please contact us using one of the options below.
I’ve received a faulty item
Registered customers: view your order by logging into your account. From your account dashboard, navigate to "My Orders" and select "View Details". No account? You can check your order status via the order checker. Within your order details, you will find the following statuses:
- In Progress: we have received your order and are currently processing it in our warehouse.
- Shipped: we have dispatched your order and it is with your chosen shipment courier. You will receive a tracking link via email from us, and tracking information from the carrier with a number of options to help manage your delivery.
- Pre-order: you ordered a pre-order item. Your order has this status until the order has been shipped from our warehouse. See your confirmation email for more information.
I’m not happy with a product I received
Most orders are delivered within 1-3 working days, however, in some instances, orders can take longer. You will receive a tracking email from your chosen parcel carrier once your order has been dispatched. If you are concerned about the whereabouts of your order, please contact us using one of the options below.
How do I submit a complaint?
Registered customers: view your order by logging into your account. From your account dashboard, navigate to "My Orders" and select "View Details". No account? You can check your order status via the order checker. Within your order details, you will find the following statuses:
- In Progress: we have received your order and are currently processing it in our warehouse.
- Shipped: we have dispatched your order and it is with your chosen shipment courier. You will receive a tracking link via email from us, and tracking information from the carrier with a number of options to help manage your delivery.
- Pre-order: you ordered a pre-order item. Your order has this status until the order has been shipped from our warehouse. See your confirmation email for more information.
How do I place an order?
Most orders are delivered within 1-3 working days, however, in some instances, orders can take longer. You will receive a tracking email from your chosen parcel carrier once your order has been dispatched. If you are concerned about the whereabouts of your order, please contact us using one of the options below.
How can I track my order status?
Registered customers: view your order by logging into your account. From your account dashboard, navigate to "My Orders" and select "View Details". No account? You can check your order status via the order checker. Within your order details, you will find the following statuses:
- In Progress: we have received your order and are currently processing it in our warehouse.
- Shipped: we have dispatched your order and it is with your chosen shipment courier. You will receive a tracking link via email from us, and tracking information from the carrier with a number of options to help manage your delivery.
- Pre-order: you ordered a pre-order item. Your order has this status until the order has been shipped from our warehouse. See your confirmation email for more information.
Where is my order?
Most orders are delivered within 1-3 working days, however, in some instances, orders can take longer. You will receive a tracking email from your chosen parcel carrier once your order has been dispatched. If you are concerned about the whereabouts of your order, please contact us using one of the options below.
I didn’t receive an order confirmation email
Registered customers: view your order by logging into your account. From your account dashboard, navigate to "My Orders" and select "View Details". No account? You can check your order status via the order checker. Within your order details, you will find the following statuses:
- In Progress: we have received your order and are currently processing it in our warehouse.
- Shipped: we have dispatched your order and it is with your chosen shipment courier. You will receive a tracking link via email from us, and tracking information from the carrier with a number of options to help manage your delivery.
- Pre-order: you ordered a pre-order item. Your order has this status until the order has been shipped from our warehouse. See your confirmation email for more information.
Question
Answer
How do I place an order?
Most orders are delivered within 1-3 working days, however, in some instances, orders can take longer. You will receive a tracking email from your chosen parcel carrier once your order has been dispatched. If you are concerned about the whereabouts of your order, please contact us using one of the options below.
I’m not happy with a product I received
Most orders are delivered within 1-3 working days, however, in some instances, orders can take longer. You will receive a tracking email from your chosen parcel carrier once your order has been dispatched. If you are concerned about the whereabouts of your order, please contact us using one of the options below.
Where is my order?
Most orders are delivered within 1-3 working days, however, in some instances, orders can take longer. You will receive a tracking email from your chosen parcel carrier once your order has been dispatched. If you are concerned about the whereabouts of your order, please contact us using one of the options below.
Can I change my order after it is placed?
Registered customers: view your order by logging into your account. From your account dashboard, navigate to "My Orders" and select "View Details". No account? You can check your order status via the order checker. Within your order details, you will find the following statuses:
- In Progress: we have received your order and are currently processing it in our warehouse.
- Shipped: we have dispatched your order and it is with your chosen shipment courier. You will receive a tracking link via email from us, and tracking information from the carrier with a number of options to help manage your delivery.
- Pre-order: you ordered a pre-order item. Your order has this status until the order has been shipped from our warehouse. See your confirmation email for more information.
How do I place an order?
Most orders are delivered within 1-3 working days, however, in some instances, orders can take longer. You will receive a tracking email from your chosen parcel carrier once your order has been dispatched. If you are concerned about the whereabouts of your order, please contact us using one of the options below.
How do I submit a complaint?
Registered customers: view your order by logging into your account. From your account dashboard, navigate to "My Orders" and select "View Details". No account? You can check your order status via the order checker. Within your order details, you will find the following statuses:
- In Progress: we have received your order and are currently processing it in our warehouse.
- Shipped: we have dispatched your order and it is with your chosen shipment courier. You will receive a tracking link via email from us, and tracking information from the carrier with a number of options to help manage your delivery.
- Pre-order: you ordered a pre-order item. Your order has this status until the order has been shipped from our warehouse. See your confirmation email for more information.
How can I track my order status?
Registered customers: view your order by logging into your account. From your account dashboard, navigate to "My Orders" and select "View Details". No account? You can check your order status via the order checker. Within your order details, you will find the following statuses:
- In Progress: we have received your order and are currently processing it in our warehouse.
- Shipped: we have dispatched your order and it is with your chosen shipment courier. You will receive a tracking link via email from us, and tracking information from the carrier with a number of options to help manage your delivery.
- Pre-order: you ordered a pre-order item. Your order has this status until the order has been shipped from our warehouse. See your confirmation email for more information.
Can I change my order after it is placed?
Registered customers: view your order by logging into your account. From your account dashboard, navigate to "My Orders" and select "View Details". No account? You can check your order status via the order checker. Within your order details, you will find the following statuses:
- In Progress: we have received your order and are currently processing it in our warehouse.
- Shipped: we have dispatched your order and it is with your chosen shipment courier. You will receive a tracking link via email from us, and tracking information from the carrier with a number of options to help manage your delivery.
- Pre-order: you ordered a pre-order item. Your order has this status until the order has been shipped from our warehouse. See your confirmation email for more information.
Where is my order?
Most orders are delivered within 1-3 working days, however, in some instances, orders can take longer. You will receive a tracking email from your chosen parcel carrier once your order has been dispatched. If you are concerned about the whereabouts of your order, please contact us using one of the options below.
I’m not happy with a product I received
Most orders are delivered within 1-3 working days, however, in some instances, orders can take longer. You will receive a tracking email from your chosen parcel carrier once your order has been dispatched. If you are concerned about the whereabouts of your order, please contact us using one of the options below.
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